Refund Policy

Last updated: 17/02/2026

1. Overview

This Refund Policy explains when refunds are available for courses and services provided by Newave Education.

By purchasing or enrolling in a course, you agree to this Refund Policy in addition to our Terms and Conditions.

2. Eligibility for Refunds

Refunds are only available after attendance at the first scheduled session of a course.To be eligible for a refund:

You must have attended the first session of the course

You must request a refund within 48 hours after the end of the first session

You must not have accessed a substantial portion of the remaining course content

Refund requests made before the first session or after the stated timeframe will not be eligible.

3. Non-Refundable Situations

Refunds will not be provided in the following circumstances:

Failure to attend the first session without prior notice

Requests made after the 48-hour refund window

Access to recorded sessions, course materials, or assessments beyond the first session

Change of mind after continued participation

Failure to complete the course

Technical issues caused by the user’s device, internet connection, or software

4. Digital Content & UK Consumer Law

Under the UK Consumer Contracts Regulations, digital content is generally non-refundable once access has begun, provided that:

You have been informed that you are giving up your right to cancel, and

You have consented to immediate access

Newave Education provides limited refund access after the first session as a goodwill policy to ensure learner satisfaction.

5. How to Request a Refund

To request a refund, please contact us by email with the following details:

Your full name

Course name

Date of the first session

Reason for requesting a refund

We aim to respond within 5 business days.

6. Refund Method & Processing Time

Approved refunds will be issued using the original payment method

Refund processing may take 5–10 business days, depending on your payment provider

Any transaction fees charged by third-party payment processors may be deducted where permitted

7. Course Cancellations by Us

If Newave Education cancels a course or is unable to deliver the service:

You will be offered a full refund or

The option to transfer to another course or session

8. Policy Updates

We reserve the right to update this Refund Policy at any time.

Any changes will be posted on this page with an updated revision date.

9. Contact Information

If you have any questions about this Refund Policy, please contact:

Newave Education